The IBCC has been designed to be accessible for all ages and all levels of mobility and impairment.

  • Easy access to site
  • The Reception area has a low access area and hearing loop
  • Concessions for paying exhibitions are available for disabled visitors. A companion ticket is also provided free of charge.  Tickets can be booked in advance by clicking here
  • Families and carers of those with spectrum related disorders are welcome to come and see the venue and meet the team prior to booking.  To arrange please email
  • Our quietest times of the day are 09.30 to 10.30 and 15.30 to 17.00
  • To see our site and exhibition plans click here
  • Parking available for cars, motorcycles and coaches including disabled parking
  • Bicycle storage
  • Paths are suitable for limited mobility and wheelchair use
  • Free wheelchairs available for visitor use – please call 01522 514755 to book or email
  • Limited mobility drop-off point at the front door
  • Wheelchair accessible toilets on both floors of the Chadwick Centre
  • All our toilets have hand driers
  • Wheelchair accessible lifts
  • Handling collections available
  • Assistance dogs are welcome and can accompany visitors throughout all areas of the site. Other dogs are welcomed within the gardens.
  • Water bowls are available for dogs
  • AA rated exhibition with subtitling and Hearing Loop
  • Large print guide available for the exhibitions
  • Please be aware that the Operation Bomber Command Gallery does contain many audio exhibits and large screen presentation.  We recommend those with noise sensitivities use some ear protection
  • The Hub Café has a low access counter, tables that are suitable for use with wheelchairs, hearing loop and high contrast tableware
  • Our menus can cater for a variety of needs.  If you have specific needs please email
  • Our staff are trained in dementia and autism awareness
  • Sensory planting within the gardens
  • Loan tablets available to maximise your experience
  • Pedestrian access from Viking Way and Canwick Hill (next to bus-stop) These entrances have a series of low rise steps
  • Tour guides available for every area