Accessible for All

The IBCC has been designed to be accessible for all ages and all levels of mobility and impairment.

Access – Pedestrian and vehicle

  • Easy access to the site from the B1131 Canwick Avenue
  • Parking is available for cars, motorcycles and coaches including disabled parking
  • Bicycle storage
  • Limited mobility drop-off point at the front door
  • Paths are suitable for limited mobility and wheelchair use
  • Pedestrian access from Viking Way and Canwick Hill (next to bus stop) – these entrances have a series of low rise steps

General Information

  • The reception/shop counter has a low access area and hearing loop
  • Concessions for paying exhibitions are available for disabled visitors. A companion ticket is also provided free of charge.  Tickets can be booked in advance by clicking here
  • Families and carers of those with spectrum-related disorders are welcome to come and see the venue and meet the team prior to booking.  To arrange please email
  • Our quietest times of the day are 09.30 to 10.30 and 15.30 to 17.00
  • To see our site and exhibition plans click here
  • Sensory planting within the gardens


  • Tour guides available for every area
  • Free wheelchairs available for visitor use – please call 01522 514755 to book or email
  • Wheelchair accessible lifts at either end of the building
  • Accessible toilets on both floors of the Chadwick Centre
  • Changing Places facility available
  • Our staff are trained in dementia and autism awareness

The Exhibition

  • AA-rated exhibition with subtitling and Hearing Loop
  • Large print guide available for the exhibitions
  • Translations are available in a range of languages.
  • Please be aware that the Operation Bomber Command Gallery does contain many audio exhibits and a large screen presentation.  We recommend those with noise sensitivities use some ear protection.  The presentation also has some low-level flashing imagery.

The Hub Café

  • The Hub Café has a low access counter, tables that are suitable for use with wheelchairs, a hearing loop and high contrast tableware
  • Our menus can cater for a variety of needs.  If you have specific needs please email

For Our Canine Guests

  • Assistance dogs are welcome and can accompany visitors throughout all areas of the site. Other dogs are welcomed within the gardens and the atrium.  Please keep dogs on short leads at all times
  • Water bowls are available for dogs at various points around the centre