Visitor Experience Manager
Do you want to demonstrate and develop your customer service and retail skills at a Gold Award-winning tourist attraction and venue? If so, this could be your perfect role.
About Us
The multi award-winning International Bomber Command Centre (IBCC) is looking for an exceptional and enthusiastic person to join our team. Since opening in Spring 2018, the Centre has attracted over 560,000 visitors and has risen to be one of the best-rated attractions in the area. We proudly hold Gold Accolades from VisitEngland and a raft of other awards.
Position:
We are seeking an experienced, dedicated, and enthusiastic Visitor Experience Manager to ensure our guests have wonderful visits. Reporting directly to the Operations Manager, you will be an integral part of our small but vitally important team. Your responsibilities will include all retail and reception duties. The IBCC not only has a Memorial, gardens, and exhibitions but also runs a busy café operation and a full programme of events and corporate hospitality.
Responsibilities:
- Customer Service Excellence: Maintain high levels of customer service.
- Retail Management: Design and manage the physical and online retail offering, including keeping accurate records.
- Team Leadership: Line manage staff and volunteers covering reception, administration, and retail.
- Motivation and Engagement: Keep staff motivated and engaged with the project’s aims.
- Professionalism and Planning: Maintain a professional and positive attitude to the project. Flexibility, adaptability, and strong planning skills are a must.
- Communication Skills: Have strong IT, verbal, and written communication skills.
- Collaboration: Work collaboratively with management, staff, and volunteers.
- People Management: Have strong interpersonal and people management skills.
- Problem Solving: Be prepared to react to unplanned situations and changes in a positive manner.
- Operational Management: Organise front-of-house rotas to cover a 6-day per week operation. Promote upselling and cross-selling to visitors by staff and volunteers.
- Inventory Management: Carry out monthly and annual stock takes.
- Key Holding: Act as a key holder and follow opening and closing schedules. Cover alarm callouts out of hours along with other Duty Managers.
What We Offer
- Competitive Salary: £22,600.00 to £24,800/year plus KPI bonus.
- Benefits: Uniform provided, discounted/free food and drinks, free on-site parking, discount on shop items, discount on event tickets, free team social events, and Christmas off!
This is a fantastic opportunity to develop your career in the tourism and heritage industry, playing a key role in the team and taking ownership of the front of house and retail operation with the full support of senior management.
Join Us
The Centre is open 6 days a week – Tuesday to Sunday (except Bank Holidays) with standard opening hours of 9.30 – 5.00. Occasional events may require out-of-hours cover. We are closed for a week over Christmas each year.
If you are passionate about providing excellent visitor experiences and want to be part of a dynamic and award-winning team, we would love to hear from you!
Apply today and become a part of our story!
(Note: Flexibility in working hours is required, including some evenings, weekends, and bank holidays.)
To Apply
If you feel your talents fit this challenging role please send your CV and covering letter to Nicky van der Drift, CEO clearly marking Visitor Experience Manager in the subject line
