In order to keep all our guests and team members safe we have introduced the following measures:

  • Pre-booking of tickets, tours and parking to reduce interaction with pay points and reception staff at the centre
  • Queuing system on the approach to the Centre with ample room to socially distance
  • Track and Trace App available at both the entrance and the reception area
  • Signage reminding people to socially distance, wear masks, wash hands, use contactless payments is prominently displayed
  • Social distancing markers applied to floors
  • One-way system around the centre marked on floors
  • Site sentinels reminding people to distance and advise on routes and protocols
  • Shop redesigned to help with flow of visitors
  • Designated points for shop and café ordering, payment and collection marked on plans and signs
IBCC_COVID Plan_Ground Floor (PDF)
  • New layout in the café to enable outdoor service from 12th April to 17th May
  • Additional seating areas in the gardens
  • Additional cleaning programme, four times a day
  • Spit guards at every pay point
  • Alcohol wipes for use on exhibition equipment, lift controls, telephones and office equipment
  • Cash isolation system with trays being rotated every three days
  • Hand sanitiser and accompanying signage at entrances, reception, cafe and in all exhibition galleries
  • Introduction of remote microphones for all tour guides to allow social distancing
  • Two-way radios to enable guides, marshals and staff to communicate safely
  • Replacement of ceramic condiment trays with single use sachets
  • Tables in the café, gardens and marquee limited to 6 people

Our COVID floor plans are available to download below

IBCC_COVID Plan_First Floor (PDF)