COVID Plans

In order to keep all our guests and team members safe we have introduced the following measures:

Pre-booking of tickets, tours and parking to reduce interaction with pay points and reception staff at the centre
Queuing system on the approach to the Centre with ample room to socially distance
Track and Trace App available at both the entrance and the reception area
Signage reminding people to socially distance, wear masks, wash hands, use contactless payments is prominently displayed
Social distancing markers applied to floors
One-way system around the centre marked on floors
Site sentinels reminding people to distance and advise on routes and protocols
Shop redesigned to help with flow of visitors
Designated points for shop and café ordering, payment and collection marked on plans and signs

New layout in the café to enable outdoor service from 12^th April to 17^th May
Additional seating areas in the gardens
Additional cleaning programme, four times a day
Spit guards at every pay point
Alcohol wipes for use on exhibition equipment, lift controls, telephones and office equipment
Cash isolation system with trays being rotated every three days
Hand sanitiser and accompanying signage at entrances, reception, cafe and in all exhibition galleries
Introduction of remote microphones for all tour guides to allow social distancing
Two-way radios to enable guides, marshals and staff to communicate safely
Replacement of ceramic condiment trays with single use sachets
Tables in the café, gardens and marquee limited to 6 people

Our COVID floor plans are available to download below