In order to keep all our guests and team members safe we have introduced the following measures:
· Pre-booking of tickets, tours and parking to reduce interaction with pay points and reception staff at the centre
· Signage reminding people to socially distance, wear masks, wash hands, use contactless payments will be prominently displayed
· Social distancing markers applied to floors
· One-way system around the centre marked on floors and accompanied by maps distributed to all staff and visitors. Also made available through the web site and social media
· Gallery and site sentinels reminding people to distance and advise on routes and protocols
· Shop redesigned to help with flow of visitors
· Designated points for shop and café ordering, payment and collection marked on plans and signs
· New layout in the cafe to ensure social distancing
· Additional seating areas in the gardens
· Additional cleaning programme, four times a day
· Spit guards at every pay point
· Desk separators installed in main office
· New workstations created to ensure social distancing
· Alcohol wipes for use on exhibition equipment, lift controls, telephones and office equipment
· Styluses provided for every member of reception and café team to prevent cross infection from touch screen tills
· Cash isolation system with trays being rotated every three days
· Provision of varying sized non latex gloves for service staff
· Masks for use by the whole team, subject to Government guidance at the time.
· Hand sanitiser and accompanying signage at entrances, reception, cafe and in all exhibition galleries
· Introduction of remote microphones for all tour guides to allow social distancing
· Individual microphone covers for all tour guides
· Two-way radios to enable guides, marshals and staff to communicate safely
· Replacement of ceramic condiment trays with single use sachets
· Tables in the cafe, gardens and marquee limited to 6 people
Our COVID floor plans are available to download below
